No Outlook notifications on Sense

[geejaytee]

I have just bought a Sense and it's working quite well so far. However, my work has forced me to switch from Gmail to Outlook for email, and I can't seem to get Outlook notifications to work on my Sense.

I have Gmail set as the default email (for my other accounts) and Outlook notifications enabled in the app, but they aren't being passed to my Sense.

How can I resolve this? I have rebooted the phone, and toggled the toggles and forced a sync, but still no joy.

[Mike_Croy]

@geejaytee  try the following: in the app tap on profile icon/picture (top left); under devices, select sense; under general (beneath the tiles) select notifications; select app notifications - there you can select apps including non-default email client.

Check also that on the sense that do not disturb has not has not been selected settings/quite modes/do not disturb.

[geejaytee]

I have notifications from Outlook (and a few other apps) enabled in the Fitbit app. I have gone through and enabled some more to see if it's specific to Outlook or whether it's more general

[geejaytee]

Those other notifications got forwarded correctly, so it does seem to be an issue with Outlook notifications. When I have them silenced, I don't get notifications, but when I have them to play a sound, I do get them forwarded on.

ETA: what I mean is that they pop up as notifications, but don't play a sound when they do when I say they're silenced, not that I don't get the notifications on the phone.