Not asking for pin after taking Sense off

[Fry-kun]

I set up the device lock to `Enabled (Recommended)`. It explicitly says "Enter PIN if you take off the device or every 24 hours"

When I take it off, it turns off (and I see the green lights on the back are off). If I then tap the screen, everything is still accessible without a PIN.

Why isn't this working??

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Fry-kun.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Fry-kun]

Yeah, they said they would record this as a bug for devs.

Though I'm a bit suspicious that it might be my hardware.. is the same behavior with other people's Sense, too?

Moderator edit: word choice

[Rich_Laue]

If the led's turn off, the watch knows that it is off of the arm. Everything else with the device lock is software related. 

[Psalm1]

Same thing with my Fitbit sense. Got it as a Christmas gift. I noticed in January, this month, that my watch never asked for PIN#. I do not keep watch on all the time. Numerous calls with FitBit customer service, Factory reset done, re-sets done, a lot of syncs and nothing work. I asked for a replacement  Fitbit sense which I got, and the new Fitbit sense does not ask for pin when I put my watch on. So much for security safety. 

Moderator edit: all-caps

[Fry-kun]

Mine eventually started asking for it, I think after I opened & closed every app on the watch. I didn't want to reset the device just to retest it, but try that.

If it doesn't work, maybe some extra app I installed did the trick.

Please reply here whether that helped or not

[eezeepee]

I can demonstrate the pin request consistently works for me if I take off my watch, let it sit for 2 seconds, put it back on, wake up the screen, and swipe down for notifications. 

[Psalm1]

When I take my fitbit sense watch off my wrist, the green light behind the tracker is still on. Is that supposed to be that way? Thanks

---

Not working for me, but thank you

Moderator edit: format

[Fry-kun]

@eezeepee  that's great but not helpful to us, as getting the that normal store is not obvious.

[Fry-kun]

@Psalm1from what i can tell, it depends what you do with the watch after taking it off. If it's placed on a light colored surface, it keeps trying to detect the arm. If the green LED faces up or placed on a dark surface, it'll turn off quickly.

Either way, the PIN is requested, even if the LED didn't turn off completely

[Psalm1]

Thank you. I placed the watch on a darker surface and the LED light stopped blinking. Unfortunately it fails to ask for pin # every time I put my watch on. Thanks for your help. 

[eezeepee]

Yes the lights are still on for me as well. It turns off eventually after a little time. 

[eezeepee]

@Fry-kun @Psalm1 I've sure you both double and triple checked but you're definitely on Device Lock "Enabled" and not on "Enabled for Fitbit Pay only" right?

[Psalm1]

Yes, correct

[Fry-kun]

Try installing these apps:

"QR Codes" by Brian Ouelette

"Image viewer" by Maurizio Fazio

Then open each of them on the watch.

See if that does anything for the PIN

[Fry-kun]

@eezeepeenote, my PIN works a expected after some magic

[Psalm1]

Thank you, unfortunately those apps did not help me. I installed those apps, synched, and no request for pin when I put my watch back on. Maybe the problem is with the latest software updates

[Fry-kun]

Ok sorry to hear that didn't work ☹️

[Psalm1]

It’s okay, thank you for your help

[eezeepee]

@Fry-kun It's because I replied. lol. Well that's good it's working now. Hopefully it'll be consistent.