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Not charging to 100

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‎08-29-2022 14:01

‎08-29-2022 14:01

My sense watch will only charge to 99%. Was charging, as it should to 100% when i recieved my watch in may of this year (2022). This is a new issue that just started about a week ago. So far its done it the last 3 charge cycles. I've tried differant charging plugs and locations, with no luck. Also Not getting the 4 day life from a charge. Maybe 2 if im lucky. Not using, gps, snore monitor, or always on disply. That started happening about a month after i recieved my watch. When new, it would last 4 days no problem. But i did paired my cronometer app as i had a issue with the food tracker on the fitbit app. So not sure if that maybe part of the issue.

  I turned in my old ionic, because of a battery recall issue in may. I purchased this sense watch as a replacment. So i hope theres no issue with this watch to. Because It took almost 3 months to get reinbursted for that watch. I'm going to contact customer service about this issue. Just don't want to be without my watch for any amout of time.

  Has Anyone else had any of these issues? If so, did you solve the problem or get a replacement watch.

Thanks

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6 REPLIES 6

‎08-30-2022 01:52

‎08-30-2022 01:52

Hi, @Jhyrup2022 welcome, the charging percentage is not an issue, we are talking about 1/100th of battery capacity/state of charge here. My "Sense" behaves in exactly the same way. So far as recharge intervals are concerned I'm getting about 2 days between charges, it depends on how much exercise you take, how frequently you sync and illuminate the screen and the number of notifications you get on your device. I'm swimming 90 minutes a day and doing the usual daytime activities, with no snore report or GPS.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎08-30-2022 02:33

‎08-30-2022 02:33

I used to get a week from mine. I updated it last week and now it doesn’t even last 2 days. The battery drained while I was sleeping with no notification that it was low. I had 78% before going to bed. 

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‎08-30-2022 05:51

In response to SARAVT

‎08-30-2022 05:51

Having same issues after recent update.

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‎08-30-2022 07:11

‎08-30-2022 07:11

Since the last update my fitbit won't charge at all.

Best Answer

‎08-30-2022 08:03

In response to Meeks005

‎08-30-2022 08:03

I spoke to customer service and I’m outside my warranty window so they offered me a discount on a new one. Nice since it worked fine until the update. 😡

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‎08-30-2022 08:18

‎08-30-2022 08:18

Unpair the chronometer app and see if battery life improves.



Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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