Notifications are not coming through my Sense

[Ltice82]

Hello there within the last 8 months maybe, my sense has went from having no problem staying connected to my phone and receiving calls and text message notifications , to not receiving any notifications or calls at all and if I do they are very late coming through, when i troubleshoot it it tells me not connected 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ltice82. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense.

If you haven't done so yet, please follow these tips and recommendations:

• Unpair your Sense from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Set up notifications again. 
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Jmmann]

Thank you! It worked.