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Notifications are not coming through my Sense

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My sense won’t show my text or calls that are coming in. Getting frustrated with it. Also I have to charge it every evening otherwise it dies. 

Moderator Edit: Clarified subject

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Hello there, @Butterfly24. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Sense is not receiving notifications and that the battery is draning very fast. I'll do my best to help you wtih this. 

As a first approach, I'd recommend checking whether your Sense is in sleep mode. When sleep mode is on:

  • Notifications, goal celebrations, and reminders are muted.
  • The screen's brightness is set to dim.
  • The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
  • The sleep mode icon illuminates in quick settings.


If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

As for the battery short life, are you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

Maria | Community Moderator, Fitbit


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