Poor customer service

[TIMMO1985]

Has anyone else had shocking customer service from Fitbit ? Had to send my sense back would not charge they have had it two weeks and not once had they emailed me to confirm they have it or to say what’s going off with it. Never had this before with Fitbit gonna have to rethink my next purchase from Them 

[Odyssey13]

Hi @TIMMO1985  the return process takes time, considering the slowness of the USPS and FedEx these days. Once it arrives in the warehouse, Fitbit has to verify that it's got the RMA and the required pieces before it goes to the next stage. You should be able to contact support for an update.

[MikeJ70]

I bet that's some outsourced 3rd party company doing the warranty related repairs and another outsourced 3rd party company doing the hotline support - which of course don't really 'talk' to each other 🙃

[Odyssey13]

Hi @MikeJ70  there are no repairs for these devices and I'm not sure how this relates to the original poster's issue.

[MikeJ70]

fixed...see above 😉