Recorded to many steps

[amnash]

When I woke up the morning my fitbit Sense said it did 40000 steps. How can I adjust this? 

[Guy_]

Surely a mistake, please restart the watch

Shut down the watch

[Swipe left, Settings, at the bottom, Shutdown]

wait a minute

Start watch

[Hold button till it vibrates or logo appears]

Wait for the clock to reappear.

[khy]

I had this problem and it was my second day having the Sense. I had somehow turned on FitBit Mobile Tracking so my phone (mobile device) and my FitBit were both tracking my steps at the same time. That explained why by 8 am I had logged over 13000 steps. It was a Sunday and I chose to Live Chat with Customer Service.

I told "Denlor" my issue, and he immediately knew the problem. 

He told me to

Open my FitBit App

click on My Account Icon

when open, find where it says "Mobile Track."

He said there would be a trash can, but I found instead there were three dots and when I touched them it said, "Unpair"

I touched, "Unpair,"

Problem Solved!!

Unfortunately, (as far as I know) there was no way for me to edit my steps and remove the false number I hadn't earned, but from that point on, my steps have recorded correctly!

I hope this works for you!

[Guy_]

@khy  Thanks for your interesting insights, I voted for your post.