Saw 23k steps and when synced, no data saved on Sense or app

[HeatheryH]

I went on a hike with fully charged sense and phone…saw sense read 23k steps, 59 energy and 192 flights. When I synced with app, no data recoded for the day. Now watch snd sense read 0 data for hike yesterday. ??

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @HeatheryH. 

Thank you for sharing that you've been experiencing this inconvenience with your Sense watch. 

Let me know if you're still experiencing the same problem with your activities not being saved. In the meantime, I recommend that you try to complete a restart procedure, since this has been helpful for other users experiencing something similar.  

Unfortunately, if the information for the activity you mentioned does not appear on your watch nor in the Fitbit app, it wouldn't be possible to recover the data, but you can manually log the activity with the steps, calories or floors included, if you remember the exact numbers. 

Make sure to follow the steps listed here as well in case this is related to a syncing problem. 

I'll be around.