07-24-2022
06:56
- last edited on
07-24-2022
17:16
by
LizzyFitbit
07-24-2022
06:56
- last edited on
07-24-2022
17:16
by
LizzyFitbit
Has anyone had their glass come away from their watch?? I woke up this morning I had a couple of messages and notifications on my watch and then when I got out of bed the front just fell away from the body. I have had my Sense since 2020.
Moderator Edit: Clarified subject
07-24-2022 07:06
07-24-2022 07:06
Hi, @TheVole, welcome, I recommend you talk to "Customer Support" using the Chat facility or phone for a prompt response. I hope this herlps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
07-25-2022 13:16
07-25-2022 13:16
Just replied to a post under the heading "watch glass" posted approx 2 hrs ago.
Experienced the screen detaching while driving. Still functions as the connection to the back of the screen is still in place.
Unlike Gr4ndp4 I do not hold out much hope for satisfaction with Customer Support, but if you do succeed in getting a solution please post it. Fitbit does not seem to like sharing info on issues with the broader user community.
07-25-2022 13:19
07-25-2022 13:19
07-25-2022 13:47
07-25-2022 13:47
Always wonder why a coupon code that is less than the normal retail sale prices is seen as a beneficial response by Fitbit..
07-25-2022 14:06
07-25-2022 14:06
07-25-2022 14:53
07-25-2022 14:53
Not only doesn't cost them anything they make profit from a new sale which adds to total number of units sold - a number which can be included in promoting how well they do. On a different forum a user provided his solution, which was to scrape off the remaining sealant/gasket and use a small amount of Permatex Clear RTV silicone sealant. He claims good success and posted follow ups on the durability of the repair.
People would have to be comfortable with doing something like this, but with a few toothpicks and patience it should be a fairly straightforward repair. My Screen is hanging to the watch by the smallest little bit of gasket on the side where the wire harness connects to the screen back. Cutting the gasket with an exactor blade and then scraping carefully to make sure the failed gasket pieces fall outside the machine looks very doable. Then squeezing the sealant on to a piece of cardboard and dipping a toothpick in toothpick up small amounts to spread on the case edge where the screen edge sits and the back of the screen is easier than repairing most objects. I'll need to pay attention to where the current failed gasket is sitting to know where the new sealant goes but thankfully my cell phone camera acts as my memory most days. The watch is useless as is so the risk is small.
Its either that or using some clear tape along the corners and giving up on the idea that it is water resistant.
07-25-2022 14:57
07-25-2022 14:57
07-25-2022 15:02
07-25-2022 15:02
doesn't really inspire confidence in Fitbit or their customer service.
07-25-2022 15:03
07-25-2022 15:03
07-25-2022 18:08
07-25-2022 18:08
https://community.fitbit.com/t5/Sense/Sense-Screen-just-fell-off/m-p/5111481/highlight/true#M47501
It’s common. And the warranty sucks. Fix it yourself with above how to, or go buy a new one. (fixed mine a while ago and no issues)
07-25-2022 19:47
07-25-2022 19:47
07-28-2022 04:32
07-28-2022 04:32
I was told it was out of warranty and nothing they could do, they sent me a 35% off coupon for a new purchase! I did use this as I really like the app, but their customer service and their warranty are really poor. Somebody did post a do it yourself repair but my watch stopped working soon after the screen fell off.
Good luck with yours.
07-28-2022 04:33
07-28-2022 04:33
I did and not very helpful
07-28-2022 07:05
07-28-2022 07:05
Yea mines did this 2me this morning, I’ve had it since 2021 and been a loyal Fitbit user since 2017 but customer service told me my sense was outside of the warranty and just **ahem** me basically. Normally they aren’t like this but I guess since the pandemic the good reps are gone replaced by bots
07-28-2022 23:00
07-28-2022 23:00
Yes. It's trashed. Don't know why