Sense - Cannot attach charger to fitbit

[durf786]

I have a Fitbit Sense and, as of today, the charging cable will not attach to it magnetically. What can I do?

Moderator edit:  updated subject for clarity

[JuanFitbit]

@durf786 , Nice to see you here. Thank you for your message. 

Please make sure that the pins on the charging cable and the Sense  are aligned .

If this doesn't improve the situation please give our team a call or chat with them . They'll be more than glad to have a closer look at this.

Here you'll find our contact info.

See you around

[Guy_ · Accepted solution]

Hi @durf786  - try rotating the charge cable in 90 degree increments till it attaches.

Generally the wire should be on the right side if the watch.

[Al21240]

If you are within. 1 yr of purchase you are in luck.... they will probably replace it.  If you are not under warranty, they will just give you a link to buy another one.  They are aware that the chargers are faulty bit still won't replace them for free if you owned the device for longer than 1 yr  (US)

[Al21240]

My charger has one of the pins all the way in and since I've owned it for longer than a year my only option is to buy another charger myself..... even though this is a common problem.   I uave taken care of my device and charger and still it is not working.  Feel let down by fitbit

[JuanFitbit]

Hi @Al21240 ! Thank you for your messages and report. 

The next steps for you , should be to contact our Team, so that they can have a closer look at your case. 

Via chat or call is always faster. 

Here are our contact options. 

See you around

[Al21240]

I already contacted fitbit team.  Since I bought my device 16 months ago.... It is no longer under warranty and I have to buy the charger myself. Fitbit team gave me the link to follow and pay for my own charger.  But I have now found out that it is a known problem even to the fitbit company.   So yes,  they helped me to find a place where I can solve my own problem and buy another low quality fitbit product .