Sense Charger Poor Design

[Ed54321]

I’ve seen a ton of comments about the 4 prong charger. For Bit, please listen to us! I have had 2 generations of Charges and loved them. Then along came this 4 prong magnetic charger with Sense. I had a Sense and got rid of it last year because of the charger pins retreating inside the case. This was after 3 chargers! I went to your chief competitor but do not like the accompanying app or the lack of fidelity in sleep data. This summer I decided to give Fit Bit another try because I love the features so much. I purchased the Sense and it came with the same charger that was so awful before. I gave it a try and the charger lasted a few months. I’m done buying disposable chargers. This is a problem that a lot of people are complaining about. Not only is it inconvenient but you are also creating unnecessary electronic waste with all those broken chargers. 

[Clove6060]

People have had success buying ones on line (Amazon or the like). They are more sturdy and not expensive.  Do a search and you’ll find some recommendations.  Should solve your problem. 

[dbh47]

This year (2022) I needed to purchase two chargers for my Sense. The box they came in had both the fitbit and the Google logos. Both chargers became non-chargers within three months - one of the charger pins retreated in to the case for both. Given the fact that fitbit was/is aware of this Sense charger problem, I am assuming that fitbit is reimbursing defective charger buyers for the cost of the item. Where do I find information on the reimbursements? Thanks

[Runt2]

I too have bought over 3 chargers. I even called them then wrote to them and all they want to do is give me 35% off a new watch.  Don't know how many times I explained its not the watch.  So after this charger goes, I won't be getting another..

[Runt2]

Sorry to say they don't! At least for me.  I've tried, I told them the situation. They did say it was over warranty period. Yes maybe the watch but not the charger since at the time I called them,  I had to purchase another and another etc. I'm done with them. Terrible customer service!