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Sense Frame is broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2021 05:46 - last edited on ‎06-25-2021 15:59 by Fitbit Moderator

‎06-19-2021 05:46 - last edited on ‎06-25-2021 15:59 by Fitbit Moderator

Hello!

I was wondering if anyone had this experience with their Sense or if it's just me.

 

I've owned my Sense since November 2020 and I, like most people have a love/hate relationship with it in regards to the HR not being accurate or some things not logging correctly but that's not my issue...This time.

 

On 6/18/21, the seal that holds my Sense screen to the body of the watch started to peel and fall out of the watch. It's slightly higher on the right side of the watch than the left, a small gap is there. I've never showered or swam with it and I barely wash dishes with it on so I'm quite annoyed and disappointed by this development. Has anyone else had this happen?

 

This is my first smartwatch and I got it to help me monitor my stats for a chronic illness. I expected to have a better experience and quality for the money I spent on this. I cannot return it to QVC and it is well past the warranty. 

 

 

Moderator edit: subject for clarity/format 

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‎06-19-2021 05:57

‎06-19-2021 05:57

I would contact support, or QVC. The Sense was released 9 months ago and is still within its 1 (in the EU, 2 year) warranty. 

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‎06-25-2021 16:14

In response to Rich_Laue

‎06-25-2021 16:14

Hello @HappilyMe. Welcome to the community forums. @Rich_Laue It's great to see you around and thank you for your nice input. 

 

@HappilyMe I'm sorry for the experiences and thank you very much for providing detailed information and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

I'd like to let you know that this is not a common inconvenience, but this thread will remain open if someone with a similar inconvenience can provide more insights. On a side note, I was able to see that you reached out to our Support Team and they are currently working on your case and they will get back to you with more information. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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