Sense Not Connecting to Wifi

[thesmoothdome]

I've reset the Sense, my phone, my Wifi and I still cannot get the Wifi connected.  I'm sitting right next to my router and have had the sense plugged into the wall as well as directly into the computer.  Any ideas?

[SteveH]

Is this a problem you are having during setup? It's just that under normal operation the wifi will not be connected as it's only used for certain things : "These devices use Wi-Fi to set up your watch, download playlists, download apps from the Fitbit App Gallery, and for faster firmware and Fitbit OS updates."

If it set up ok, are you having a particular issue?

If it didn't set up ok, then Fitbit's troubleshooting guide may help: https://help.fitbit.com/articles/en_US/Help_article/2249.htm

[girlWithaSense]

I'm having the same issues after updating iOS to 14.0.1. I just can't connect my Sense to the app at all. Bluetooth doesn't work. Wi-Fi says there is no network 🤦‍:female_sign: I think I will return the piece. 

I've uploaded here the screen recording to YouTube for relevance.

[thesmoothdome]

I found a solution. Instead of using my regular network login, I used my guest network account and the Sense immediately connected to it. Hope this helps.

Sent from my iPhone

[MotorChan]

I have the same problem.  This is the initial setup of my new furniture sense.  It cannot connect to wifi at all.  Waiting to update firmware with Bluetooth and it's taking forever.  Frustrated..

[SandyCreek]

Thanks... Wow spent over an hour trying to get it to connect to my AT&T network.  I saw this set up a guest wifi network and it connected right away. 

[solboe]

I have the same problem. My Sense will not connect to wifi. I enter the correct password but it tells me that the password is incorrect, that it is not 😞

[BethM2021]

That worked for me also!! After hours of doing other things to get it to connect!!