Sense: Settings Visibility Problems

[djdaigle62]

Hi, I just received my new Sense and am having a few issues with it.

• I had not been able to get my notifications (from texts or calls) to alert me. If I periodically do a "pull down" I can see them, yet the watch won't "wake up" or vibrate when something important occurs. To fix this, I went into settings yet when tapping "display", whatever comes up cannot be seen. I can see there are words yet its so faint I can't read it. The same holds true for the "vibration & audio" section. I suspect some of my other issues will go away if I can get this aspect fixed.
• Tapping the watch face does not open the display. When pushing the side button, sometimes it works where I can see the screen and sometimes I have to press multiple timers before the face gets displayed.
• I've restarted my watch multiple times to no avail.

[MBwalkingMB]

Hi,

Check to see if you have it in sleep mode:

When the sleep mode setting is on:
l Notifications, goal celebrations, and reminders
are muted.
l The screen's brightness is set to dim.
l The Always-On Display clock face is turned off.
l The screen stays dark when you turn your wrist.
l The sleep mode icon illuminates in quick
settings.

[djdaigle62]

Thanks MBwalkingMB - I'll give it a go!

[djdaigle62]

MBwalkingMB-that was it!

Muchos Gracias!