Sense SpO2 clock faces changed last night to non-SpO2 clock faces

[Ryououki]

My wife and I both have Fitbit Sense watches and are having this issue.  The issue occurred every time the Fitbit syncs.  If you change the watchface and then tell it to sync, right after the sync completes you will feel the watch vibrate and the watchface will revert back to the default.

Moderator edit: updated subject for clarity.

[NJerseygirl]

Yep mine also. Clock keeps going back to something I haven't even downloaded and my ECG has disappeared. Tried everything suggested and no go. Seems fixed at times but then changes again on it's on. Tired of working on it. It has to be a glitch which needs fixing hopefully real soon. Annoyed!!

[SunsetRunner]

Absolute nitemare this is the third big problem within a month.

Exactly got yo be a bug of some kind too many people having the same problem.

Moderator edit: merged reply

[SunsetRunner]

Yes im very annoyed about this also just spent a hour on chat to fitbit resort still not fixed and they just ended chat 4 no reason 

[NJerseygirl]

Nope the SPO2 is gone on the watch. Today app is only showing steps. Period. Also besides the clock changing no matter what I do the ECG has also disappeared. Major screw up and bug. Mine updated a while back but they did something tonight for so many of us having these problems. Annoyed!!

[Mdc3000]

Happening to my sense tonight. Changed back to my preference and then a few minutes later spectrum is back. Frustrating

[Knrema]

Yep having the same issue, started about an hour ago this afternoon. Seems to default back to the spectrum face every time it syncs with the app.

[NJerseygirl]

Thanks not the problem.

[SunsetRunner]

Yea im sick of trying too fitbit sort your network out!Sent from my Galaxy

[Colossus]

Same problem here. I have the Fitbit SpO2 Active installed, for months now.

And for some reason last night it keeps changing after each sync.

Tried resetting the watch and the phone, this did not resolve it.

I guess it has something todo with the new version of the app on the phone

[NJerseygirl]

Thank you once again. None of that worked. They will just have to fix what they did tonight. Too many things now not working or disappeared. :(((

[Mdc3000]

My Fitbit app was last updated 5 days ago - only new thing I've done is link my sense to chronometer app. Not sure if that has something to do with it.

[ScottCraven]

I have woke up this morning and my sense as defaulted to the spectrum face, I Have changed it back twice to my preferred face but each time the device syncs, it defaults back.

[SunsetRunner]

We should all contact support. 

They will not escalate the issue based on posts in the forum alone.

I am chatting with a rep and going through useless troubleshooting steps (i've already done) but that's what needs to happen...

[Mastermo411]

Same problem, repeatedly changing faces on me. Lots of reports today in particular. I'm guessing something changed in the app. My experience is combined with a "Clock error", the phone telling me something failed to install when I open the Clocks section of the fitbit sense section of the app, and the fitbit trying to install something. For me its the SpO2 Active clock. Is everyone else who's having the problem also using the same clock?

[flevi]

I'm already past the escalation phase. But just to provide info so they can solve it. It's most probably an app or backend issue, so it will be a silent fix and we, as users don't have to do anything about it, but for now debugging so they have enough info to solve it.

[Guy_]

@SunsetRunner  - that's right, only if you contact support will they ever register the bugs that keep appearing.

The forum is just supposed to be a friendly place for sharing between members. 

[AndyF95]

Same issue over here. Settings are not 'Always on', but spO2 keeps returning to default clock face with apparent easy fix. This started happening to me yesterday. Needs a look from developers.

[minhato]

Same here with the Sp02 face, which is the one I like to use. I changed it 4 times this morning and keeps on reverting to the by default one!

[Yayjd]

I’ve just had a chat session and they’ve escalated the issue. Told me I should hear back via email. 

[sirodar]

Same here. Same Clock, same issue.