Sense SpO2 stopped working on app

[Soozeei]

So I hope this is not related to the  issues many still have with the stress management no longer working as of February 9th but as of Feb 20 my SP02 stopped working for the last 2 days. As for the Stress Management issue they are aware but have no ETA on when a fix will happen for those where the removal of tile and adding back did not work. Just getting more and more dismayed with all the issues that have started happening the last year. Still have inaccurate display on exercise tile - and still have to scroll down and back up to display data for the month on exercise tile.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Soozeei.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense.

In this case, I would recommend visiting this article, open the menu "Why didn’t I receive SpO2 data?" and follow the instructions.

In addition, you can restart your Watch by following these steps.

If you have followed our recommendations shared above without luck, please provide the following information:

- Do you see the SpO2 tile in your Health Metrics on the Fitbit app?

- Do you see any error message or dashes in the SpO2 section on your Sense?

- If possible, you can attach an image of what you see for further investigation.

Once any update about the issue with the Stress Management Score be available, it should be communicated in this thread.

Have a nice day.

[Soozeei]

I had contacted fitbit support and they were already aware of the problem with the SP02 but could not give an eta on a fix but and as of today it was reading fine and has missing days data readings. 

[EdsonFitbit]

Thank you for your response, @Soozeei.

I'm pretty sure that our team will do their best to find a solution as soon as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Have a nice day.

[scaddenp]

Since affects my wife's fitbit too.
Worked through that article multiple times. Restarting the watch does result in watch getting an SPO2 reading - for a few days at most.

SPO2 tile is there in Health metric - just has very little data on it, even when there is SPO2 showing on watch.

No error messages. On days when dont get reading, see -- and "Collecting SPO2 data"

[EdsonFitbit]

It's great to see you in the Fitbit Community, @scaddenp.

Please be aware that after waking up and syncing, it takes about 60 minutes for the SpO2 reading to appear on the Fitbit device.

In addition, please verify if there is any clock face update available and make sure permissions are granted:

1. From the Fitbit app, tap the Today tab  > your profile picture > your device image.
2. Tap Gallery > Clocks tab
3. Tap the icon of your clock face > Permissions 
4. Select all the permissions, and then tap Install.
5. Tap Update.

*To update the clock face on your watch, you must have no more than 38 apps installed.

Please try again to track your SpO2 the next night to see if the issue was resolved.

See you around.

[scaddenp]

Well and interesting change happened today. My wife got SPO2 on watch last two days but nothing on health metrics for a week so decided to restart watch yet again. This time, the SPO2 panel came up with "install SPO2 tracker" and "Install an SPO2 watchface". Havent seen that since we bought the watch. Anyway, have reinstalled both again and we will see what happens.

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Looks like I was merely unobservant. After that shutdown and reinstall, we get the familiar "no SPo2 reading on watch" despite 7 and half sleep and 1hour 37 of deep. Heath metrics in the app is still saying "install SPO2 tracker" and "Install an SPO2 watchface". Both were installed. 

Moderator edit: format

[eezeepee]

Your permissions are definitely all on right?

[scaddenp]

Yup, all set. This is an intermittent failure (but seems to be working less and less). Several times a week, she gets an SPO2 on watch and maybe once or twice a week gets a sync to the app.

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No reading on watch yesterday, but got one today. However, no sync to the app - Health metrics is still saying "Download an SPO2 watch face" and "Download the SPO2 app". Intermittent syncing to app, and synching with a day late for people in countries well ahead of GMT are bugs that should be fixed.

Moderator edit: format

[EdsonFitbit]

Thanks for the update, @scaddenp.

If you haven't done so, please remove the SpO2 clock face from your Fitbit device and install it once again. For instructions please visit this article.

Whether you continue having the same problem, the best way to get help on this case is to chat with us online or give us a call. Please click here to get connected.

Thanks for your support, @eezeepee.

Have a nice day.

[scaddenp]

As I said further up, (‎02-24-2022 20:32 ) reinstalled both clock face and SPO2 app 3 days ago after a reboot. @EdsonFitbit 

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And familiar pattern  - reading on the Watch, nothing synced to app. 

Moderator edit: format

[EdsonFitbit]

Thanks for the updates, @scaddenp.

In this case, I would recommend chatting with us online or give us a call. Please click here to get connected.

Have a nice day.