Sense - Won't Turn On

[Tina49113]

I bought my first Fitbit in 2013.  Ten years I have been buying their products.  The last Fitbit was purchased by my husband.  He bought me the Fitbit Sense because my other Fitbit stopped working.  I cannot tell you how many Fitbit's I have had to replace.  You would think after replacing the first three or four I would have switched to another brand.  I like the Fitbit app and am used to how it works.  I reached out to Fitbit via chat because my Sense was 11 months old when it quit working.  I was not an inexpensive purchase.  To say I am extremely disappointed is an understatement.  I can find my receipt so I can't go back to the store.  Fitbit told me to clean the charger and the charging ports.  No help.  The online chat I had with a Fitbit representative was pointless.  They asked me to restart my device after I told them it wouldn't turn on.  Then they asked me to reset the clock face, again after I told them it wouldn't turn on.  Then they told me to clean it and contact them again if it didn't work.  I will not be contacting them again and I will not be purchasing another Fitbit.  10 YEARS I've been a customer and this was the support I got.  Never again.  

[Guy_]

HI @Tina49113 - did they suggest How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[Beachmamma]

I have had my Fitbit sense for about a year and it to has quit working.  I can not turn it on…..I hold button down and the little green diamond symbol with appear like it is trying to turn on but then nothing.  I have cleaned my charging port area and still nothing.  Like you said these are not cheap and it is sad they are so short lived.

[Guy_]

HI @Beachmamma - try turning off the phone Bluetooth then hold the watch button for 20 seconds.

If this doesn't fix it you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Beachmamma]

No it did not.  I have green lights on the back of watch but absolutely nothing on screen.

[Guy_]

@Beachmamma- if the green light is on, logout of the Fitbit App and clear the storage cache and force stop it, and swipe it off.

Turn on the Bluetooth, login to the App and sync then in the Gallery tile, cancel any clock/app change and change clock face, it may allow it to start.

Also see what support says.