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Sense and app not reflecting SpO2 data

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‎11-12-2020 07:42 - last edited on ‎12-30-2024 10:37 by Fitbit Moderator

‎11-12-2020 07:42 - last edited on ‎12-30-2024 10:37 by Fitbit Moderator

Recently purchased sense and downloaded the spo2 clock

 

I have 2 days of data within app

I had no data recorded last night for some reason?

not sure why no data was reflected this morning

 

Corrective actions for tonight’s sleep:

I reinstalled spo2 clock this morning

I reset the sense smartwatch
Updated iOS app this morning


any Other suggestions?

 

Moderator Edit: Clarified subject

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‎11-13-2020 11:55

‎11-13-2020 11:55

Hi @SSgtWeasel. Welcome. It's good to see a new face around.

 

Thanks for sharing that your SpO2 data wasn't recorded and for every step tried prior to posting. Just to confirm, what message did you receive on your watch's screen? Did your watch had enough charge before going to sleep? Also, did you sync with the Fitbit app after waking up? The restart should help to refresh the performance of your watch and because you reinstalled the SpO2 Signature clock face, please double check if all the permissions are enabled in the Fitbit app and try wearing your Sense slightly higher on your wrist.

 

I look forward to your reply.

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