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Sense battery drained after updating firmware

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‎08-14-2022 16:16 - last edited on ‎08-17-2022 12:03 by Fitbit Moderator

‎08-14-2022 16:16 - last edited on ‎08-17-2022 12:03 by Fitbit Moderator

I ran the Sense Firmware update 08/12/22.  By the end of the day on 08/13/22 my fitbit died with plenty of battery, will not turn back on, will not charge, or even recognize the charger.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-14-2022 19:40

‎08-14-2022 19:40

Hi @Kait.Nick - it is unlikely to resolve it but worth checking all the same, see all the details in this article How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎08-17-2022 12:12 - last edited on ‎08-08-2024 10:58 by Fitbit Moderator

In response to Guy_

‎08-17-2022 12:12 - last edited on ‎08-08-2024 10:58 by Fitbit Moderator

Welcome to the Community, @Kait.Nick. @Guy_ It's good to see you here.

@Kait.Nick Thanks for bringing this to our attention. Because the process to update the firmware requires charge, it's okay if the battery drains during or after the process. However, it should work correctly after a full charge. I understand this isn't your case and just to confirm, have you tried these troubleshooting steps? If you have but the issue persists, let me recommend contacting our Support team so they can provide you with further assistance. You can click here to get connected with them via chat or phone.

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