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Sense battery is dead

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‎01-31-2023 17:21 - last edited on ‎02-02-2023 17:06 by Fitbit Moderator

‎01-31-2023 17:21 - last edited on ‎02-02-2023 17:06 by Fitbit Moderator

Got a Fitbit for Christmas, the battery is dead any suggestions,Fitbit says it is not out of warranty

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎01-31-2023 23:28

‎01-31-2023 23:28

Hi @SunsetRunner - if you have tried press and holding the button for 10 seconds and nothing happens then the battery needs charging.

 

Quite often this is a cleaning or charge cable issue, see How to check charge cable - Sense 2 / Versa 4 won't charge, won't start or blank screen 

But if it is actually a watch fault it can be replaced where you bought it as it is under warranty.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

View best answer in original post

Best Answer
3 REPLIES 3

‎01-31-2023 23:28

‎01-31-2023 23:28

Hi @SunsetRunner - if you have tried press and holding the button for 10 seconds and nothing happens then the battery needs charging.

 

Quite often this is a cleaning or charge cable issue, see How to check charge cable - Sense 2 / Versa 4 won't charge, won't start or blank screen 

But if it is actually a watch fault it can be replaced where you bought it as it is under warranty.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer

‎02-01-2023 12:31

In response to Guy_

‎02-01-2023 12:31

Thanks, it looks like the charger cable 👍

Sent from my iPhone
Best Answer

‎02-02-2023 17:27 - edited ‎02-02-2023 17:40

In response to SunsetRunner

‎02-02-2023 17:27 - edited ‎02-02-2023 17:40

Welcome to the Community, @SunsetRunner. @Guy_ Thanks for your great help.

 

@SunsetRunner I've moved your post to the Sense board so we can keep the forums organized. Thanks for letting us know about your watch, and the time taken while contacting our Support team. I'm glad the suggestions shared in this thread were of help, and I'm going to mark @Guy_'s post as the Best Answer to help other members experiencing similar issues. Have a good one.

Best Answer