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Sense blank screen when I swipe down

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‎09-22-2021 04:02 - last edited on ‎09-22-2021 04:04 by Fitbit Moderator

‎09-22-2021 04:02 - last edited on ‎09-22-2021 04:04 by Fitbit Moderator

After the latest update, when I scroll down on the main screen, it is just black. It used to show what steps I did etc. Now, nada. 

 

Moderator Edit: Clarified subject

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8 REPLIES 8

‎09-22-2021 04:06

‎09-22-2021 04:06

@lablover55 Thanks for stopping by in the Community Forums and for sharing the details about the issue with your Sense. 

 

Please restart your Sense as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-22-2021 04:55

In response to MarreFitbit

‎09-22-2021 04:55

What I did was select 'Today' as a short cut when I pressed the button, So now I swipe left and select 'Today' and that gives me my stats.

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‎09-22-2021 05:05

In response to lablover55

‎09-22-2021 05:05

@lablover55 Thanks for sharing what's worked for you. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-21-2021 06:06

In response to MarreFitbit

‎10-21-2021 06:06

Just had this issue appear again. It really isn't a big deal, because I can swipe left and click on my today shortcut.  Also, pressing on the button for 10 seconds to reboot, does nothing. No reboot...

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‎10-21-2021 06:28 - edited ‎10-21-2021 06:29

In response to lablover55

‎10-21-2021 06:28 - edited ‎10-21-2021 06:29

@lablover55 I'm sorry to hear that this issue still persists. I understand how you must be feeling. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-21-2021 06:32

In response to MarreFitbit

‎10-21-2021 06:32

After about 20 minutes, it is okay. No need to contact 'support'.

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‎08-26-2022 10:28

‎08-26-2022 10:28

I followed these directions and i can now scroll and see all my info...THANK YOU!

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

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‎03-08-2023 20:42

‎03-08-2023 20:42

I realize this is an old post, but I just had the same thing happen. I finally thought to swipe over to SETTINGS and swipe all the way down to SHUT DOWN. I gave it a few minutes and then turned it back on. After the logo showed up and went away, my clockface showed up and the swipe down worked to show weather, core stats, and the rest.

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