Sense blank screen

[Tiffy44]

My screen is black. My fitbit is on I call feel it vibrate when I get a notification but the screen is completely black.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tiffy44. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Tiffy44]

Thank you for your reply. I have tried that and it still does not work it will occasionally come on but not for long. I have only had this fitbit for maybe 2yrs.

Sent from my Verizon, Samsung Galaxy smartphone
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[MarreFitbit · Accepted solution]

@Tiffy44 Anytime! Thanks for the details provided. 

As our last resort, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Hope this does the trick. 

[RenL]

My screen is completely dark. I've tried to restart and reset but without being able to see the screen, I'm unable to know if I'm accomplishing it. , I know it's working cause it keeps vibrating. How can I get the screen to light up again?

[MarreFitbit]

Hi there, @RenL. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around.