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Sense calories and heart-rate not accurate

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‎10-19-2021 10:26 - last edited on ‎11-24-2021 17:09 by Fitbit Moderator

‎10-19-2021 10:26 - last edited on ‎11-24-2021 17:09 by Fitbit Moderator

I do a casual walk around the block with my dog 59 minutes 396 cal 43 zone minutes in an average heart rate of 94. I don’t even break a sweat. I do Les mills body pump for an hour 309 cal 39 zone minutes an average heart rate of 95. Doesn’t make sense. I’m sweating profusely after the body pump. How can a walk around the block equal the workout that I’m doing with Les Mills. When I had my charge three the same Les Mills workout showed over 600 cal burned and heart rate peaks around 160. Somethings wrong with the Sense.

 

Moderator edit: updated subject for clarity

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‎11-24-2021 17:07

‎11-24-2021 17:07

Welcome to the Fitbit Community, @gt___.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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