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Sense can't connect with phone

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‎01-10-2021 09:44 - last edited on ‎01-11-2021 06:13 by Fitbit Moderator

‎01-10-2021 09:44 - last edited on ‎01-11-2021 06:13 by Fitbit Moderator

I cannot get my fitbit Sense to bluetooth to my phone. It did one time. Now nothing. No music,phone calls. It does not show up in my bluetooth connections either

 

 

 

Moderator Edit: Clarified subject

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‎01-10-2021 10:04

‎01-10-2021 10:04

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎01-11-2021 06:12

In response to Odyssey13

‎01-11-2021 06:12

Hello @Abull1 Welcome to the Community Forums! @Odyssey13 Thanks for the input you shared! 

 

If you previously connected your Sense with your phone, I would suggest you to re-establish the connection one more time. For this, please open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process. 

 

If syncing inconveniences persist, I would suggest you to follow the steps here: Why won't my Fitbit device sync? and to setup notifications again, you can check here. 

 

If this continues, I would like to confirm the model of your mobile device and the version of its operating system. 

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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