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Sense charging cable pins don't work

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‎06-02-2023 08:47 - last edited on ‎06-05-2023 13:29 by Fitbit Moderator

‎06-02-2023 08:47 - last edited on ‎06-05-2023 13:29 by Fitbit Moderator

Why is it that Fitbit can't coke up with a reliable charger? These pin type chargers are worthless. Inevitably one of the pins is going to recess and the charging cable won't work.

I have now bought 8 charging cables in the 3 years I've had my Sense because of this problem. It is ridiculous. I am seriously considering moving to a Samsung watch.

 

Moderator edit: updated subject for clarity.

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8 REPLIES 8

‎06-02-2023 15:03 - edited ‎06-02-2023 15:04

‎06-02-2023 15:03 - edited ‎06-02-2023 15:04

Wait until your Sense face pops off. That’s fun too

Best Answer

‎06-02-2023 21:07

‎06-02-2023 21:07

I completely agree. I have had many different fitbits, and there is always some issue with each model. Now for my Sense this is the 2nd one with these charger issues like yours. So frustrating.

Best Answer

‎06-03-2023 20:46

‎06-03-2023 20:46

I have tried to message Fitbit and ask if there is a solution to this problem of the pins or pin, not connecting properly with the Fitbit sense and did not get a reply. I am tired of buying the chargers (7 of them)and will not buy another one. If I’m having this problem I’m sure there are more people out there that are having the same problem. Give free replacement chargers until Fitbit fixes the problem. If not I’m going to a different smartwatch. 

Best Answer

‎06-04-2023 08:37

‎06-04-2023 08:37

I also have had this issue and have gone through so many chargers! And now my Sense won't charge bc it gives me an error the temperature is too low even on a hot day?

So none of my chargers work now at all! And I'm frustrated, but I need my watch. I'm doing a Wellness Study using the watch data and I guess that ends that.

Big disappointment! I hate all these charger devices.

Best Answer

‎06-04-2023 08:38

In response to Hardwood64

‎06-04-2023 08:38

So they really send replacement chargers? I've been spending so much money on Amazon buying packs of 2 at a time!

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‎06-04-2023 20:21

In response to djpurity

‎06-04-2023 20:21

I bought some from Amazon too

Sent from the all new AOL app for iOS
Best Answer

‎06-05-2023 06:29

In response to djpurity

‎06-05-2023 06:29

No, they don't send charging cables. I have had to buy them on Amazon as well and have spent more than $80 on them since getting this watch.

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0 Votes

‎06-05-2023 06:30

In response to Kathywent

‎06-05-2023 06:30

It is about the only place I can find them. Amazon and the sellers have made a lot of money from me for the cables.

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0 Votes