Sense counting steps while sleeping

[Jggjfhjkt]

I upgraded from Charge 2 to Sense and Sense counts steps while I'm sleeping!!

It is annoying to see 500 steps when waking up, my old Charge 2 did a much better job.

Is there a way to fix this? 

I like the Sense a lot but if I can't trust what it measures I'll give it back and keep the old Charge 2

[KimbertonBob]

Upgraded from a charge2 a week ago and thia.morning when I woke up the sense had logged over 23k steps!  First time this happened since starting to use the sense.  Why is this happening and can I delete the steps that are obviously incorrect?

[Ajanderson84]

Hello,

I have the Sense also and have had it for nearly a year now. It also tracks a large amount of steps (Between 11k and 40k) while I am sleeping (like from 1am to 1:15am). It is set to normal and I wear it as snuggly as I can. I have also tried resetting it.

[leanna18]

Counted 4,980 steps while sleeping.  Sleep sensitive on normal, restarted. Now what?

[Shawn1978]

Hello @JuanFitbit 

I have had the Sense for 5/6 days and all seems good so far, except last night between 3:44 am and 3:46 am while I was sleeping the step tracker recorded 5,450 steps in a single minute.  

[JuanFitbit]

Hi everybody! Thank you foro your reports. 

If you already followed the steps described here and also have restarted the Sense, and the situation appears again, please give us a call or chat with us. Click here to get connected

See you around. 

[amheyman]

I'm having this problem also.  I checked and Sleep Sensitivity is already set to Normal. 

Alicia H.

[JuanFitbit]

@amheyman Nice to see you around. Thank you for your report. 

I'll be glad to inform you all here, should I receive further information regarding this issue. 

Thank you for your comprehension and patience.