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Sense counts steps and stairs incorrect

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‎03-03-2021 13:46 - last edited on ‎03-04-2021 10:49 by Fitbit Moderator

‎03-03-2021 13:46 - last edited on ‎03-04-2021 10:49 by Fitbit Moderator

Any help?

 

 

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎03-04-2021 06:24

‎03-04-2021 06:24

I'd start by restarting your watch and your phone. Sometimes that helps resolve issues. 

 

I do know that a lot of users are experiencing incorrect stair counts. 

Alta > Versa > Versa 2 > Sense
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0 Votes

‎03-04-2021 12:55

In response to BlazeFS

‎03-04-2021 12:55

I did it even reset factory but It doesn't help anything.

I sit on my chair at my office but my sense show my steps above 2000. 
Very disappointed.

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0 Votes

‎03-05-2021 03:55

In response to BlazeFS

‎03-05-2021 03:55

Will do, thanks!
Best Answer

‎04-20-2021 11:02

‎04-20-2021 11:02

I am having a similar problem but while biking. I suspect the problem/resolution is the same.  Some days a bike ride on the same somewhat hilly route will give me 40-50 floors whereas another day it might give me something between 0 and 10.  As the technology relies on a pin hole sensor that monitors changes in air pressure, any blockage of that opening with dirt or sweat will effect the ability to measure this.  You can simply blow on it to make sure it's clean. @Moderator - Am I right? 

 

It also gave me a few thousand steps today in addition to my 18 mile ride but I'm willing to take it. There were headwinds the whole way!

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