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Sense defective Charging cable

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‎11-01-2023 08:12 - last edited on ‎11-03-2023 06:47 by Fitbit Moderator

‎11-01-2023 08:12 - last edited on ‎11-03-2023 06:47 by Fitbit Moderator

Sense purchased 18/03/2022.  Pebble replaced Oct 2023 doe to fault.

I contacted customer services via chat to say my charge cable had a fault. After much waiting I was told the warranty had expired. I quoted order number and date of order.

I was told I could not have a cable as I had "used my warranty" can any one offer a logical explanation please? 

Thank you

 

Moderator edit: updated subject for clarity. 

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‎11-01-2023 09:33 - edited ‎11-01-2023 13:40

‎11-01-2023 09:33 - edited ‎11-01-2023 13:40

Since I don't know where you are, I don't know how long your original warranty was, but the warranty is from original purchase date; replacements do not affect that.

In any case, charging cable on Sense/Sense is notorious for failing with one of the 4 pins becoming slightly depressed and no longer making contact.  I suggest just buying a set of third-party chargers from Amazon for a reasonable price and get quicker than you could get a replacement from Fitbit anyway, just to avoid the stress, but of course up to you.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎11-03-2023 06:53

In response to JohnnyRow

‎11-03-2023 06:53

Welcome to the Fitbit Community, @Tonyboy62. Thanks for sharing your warranty query and for letting us know about what you were told from our Support Team. 

I checked your case and noticed that you have already received assistance with your charging cable. 

@JohnnyRow, thank you for your interaction and advise. 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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