11-01-2023
08:12
- last edited on
11-03-2023
06:47
by
AndreaFitbit
11-01-2023
08:12
- last edited on
11-03-2023
06:47
by
AndreaFitbit
Sense purchased 18/03/2022. Pebble replaced Oct 2023 doe to fault.
I contacted customer services via chat to say my charge cable had a fault. After much waiting I was told the warranty had expired. I quoted order number and date of order.
I was told I could not have a cable as I had "used my warranty" can any one offer a logical explanation please?
Thank you
Moderator edit: updated subject for clarity.
11-01-2023 09:33 - edited 11-01-2023 13:40
11-01-2023 09:33 - edited 11-01-2023 13:40
Since I don't know where you are, I don't know how long your original warranty was, but the warranty is from original purchase date; replacements do not affect that.
In any case, charging cable on Sense/Sense is notorious for failing with one of the 4 pins becoming slightly depressed and no longer making contact. I suggest just buying a set of third-party chargers from Amazon for a reasonable price and get quicker than you could get a replacement from Fitbit anyway, just to avoid the stress, but of course up to you.
11-03-2023 06:53
11-03-2023 06:53
Welcome to the Fitbit Community, @Tonyboy62. Thanks for sharing your warranty query and for letting us know about what you were told from our Support Team.
I checked your case and noticed that you have already received assistance with your charging cable.
@JohnnyRow, thank you for your interaction and advise.
Have a nice day.