Sense didn't track a SpO2 reading

[MinkyDog]

For the past week, my SpO2 worked perfectly, but last night it did not give me a reading on my clock face nor the Health Metrics. However, I saw the readings on the Estimated Oxygen Variation (the chart) so I know it was recording my oxygen the entire night. I have no idea why it didn’t record elsewhere or gave me my average reading on my clock face.

Moderator Edit: Clarified subject and updated label

[Tsrini]

It's erratic as per my experience,although some improvements were seen with
updates

[Rorysam]

I gave up and swapped for a Galaxy wlatch 4. Best thing I evrr did.

[DocFishers]

I will check out the Galaxy. Thanks.

[Marc1955]

The spO2 face is the worst design face of them all on versa 2, it’s just plain ugly. And it’s spO2 sensor that has the problem 

[Rorysam]

Get a Galaxy Watch 4 instead like I did, solved the problem

[Greyhoundfun]

Once again this appears to have a problem, I have 2 days in a row with no reading.  I restarted everything and still no reporting.

[BenBTizMe]

COULDN'T AGREE MORE....This never gets old....NOT!  Each time this happens I have to go through the steps (Shut down Sense, Go into app and clear cache, restart phone (Galaxy S9), restart sense, synch.) And sometimes I have to add a step to restart phone AGAIN to capture the days missed.  Last step is always wait for it to happen again in a week or so.  

[Figueira]

It works when it works.  Consumers should not have to be rebooting their phones and the watches all the time.  I have to endure the problems for another year since I paid for the premium.  The food chart also is not working properly.  Just ripping people off.

[BenBTizMe]

I'm basically getting a week to a week and a half between each failure to log SPo2 in the App's Health Metrics. SPo2 on the watch face is no problem and seeing it on the watch face is what clues me in that the app is/has the issue. The consistency of the failure is what frustrates me the most because I work in the computer field and one of the issues with solving a problem like this is being able to duplicate it.  THERE IS NO ISSUE WITH DUPLICATING THE FAILURE as noted by the many unhappy customers posting about it happening over and over.

[Bruce_go]

If I read that correctly the sensors are the same for the two reported results. So that suggests that since I have the full night's data that the collection or processing of that data is not reliable for many. I was excited about the spo2 average for the night but I got it only once. I have done all troubleshooting steps and done in a chat. Nothing. Let's just be honest here please google Fitbit. The feature is unreliable for many. When it works it works. When it doesn't it doesn't. Stop suggesting the same thing over and over and suggest that people log it online in a chat and open a case number in order that their engineers can dig deeper. This process for many is futile so like I said be honest. Not sorry. Honest and acknowledge for some it just doesn't work well. 

[Sense-I-tive]

I have tried the suggested steps without resolution to the SpO2 not displaying on my Fitbit Sense.  I have removed the app and clock face, reinstalled the app and clock face. Nothing has worked thus far.  Fitbit obviously doesn't have a resolution or gives a rat's @$$ to get this resolved.

[Hobbs9677]

Followed steps sbove but still not working.

Not recorded anything for 4 nights, no matter where on my arm it is