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Sense difficulties with heart-rate and display

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‎04-27-2022 01:39 - last edited on ‎04-27-2022 19:23 by Fitbit Moderator

‎04-27-2022 01:39 - last edited on ‎04-27-2022 19:23 by Fitbit Moderator

Hello Fitbit,

my sense red and green lights are not working and my apps are hanging up. Plus my screen is all black. I can’t see my screen wake is not working too. Battery is going flat so quick.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-27-2022 19:22 - last edited on ‎07-24-2023 09:34 by Fitbit Moderator

‎04-27-2022 19:22 - last edited on ‎07-24-2023 09:34 by Fitbit Moderator

Welcome to the Fitbit Community, @Pritika.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

Whether you haven't done so, please restart your Watch. In addition, you can try to change the clock face by following these instructions.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

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