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Sense display not working

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‎08-21-2023 09:54 - last edited on ‎08-22-2023 08:33 by Fitbit Moderator

‎08-21-2023 09:54 - last edited on ‎08-22-2023 08:33 by Fitbit Moderator

I am no longer able to see text messages on my sense. I also cannot swipe down. All other swipes are working fine.  This just randomly happened. I've shut down; restarted; removed and re-paired; switched clock face and nothing worked. 

Moderator Edit: Clarified subject

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‎08-22-2023 05:34

‎08-22-2023 05:34

Hi @BrettNC - when things start going wrong like that, and after the steps you have tried, it generally indicates a watch fault/deterioration.

There remains the option of a factory reset which is unlikely to help or a replacement if it is under warranty.

Author | ch, passion for improvement.

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‎08-22-2023 08:34

In response to Guy_

‎08-22-2023 08:34

Hi there, @BrettNC. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. @Guy_ Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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