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Sense experiencing battery, Heart Rate, and sleep difficulties

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‎01-12-2021 14:38 - last edited on ‎01-14-2021 10:19 by Fitbit Moderator

‎01-12-2021 14:38 - last edited on ‎01-14-2021 10:19 by Fitbit Moderator

tl;dr This is a flat out complaint post. I really wish I could return this watch to Best Buy and exchange it for a Versa 2 or something.

 

Long read:

I've owned two other Fitbits before this and they were rock solid (especially my Versa). I upgraded to the Sense when my Versa cracked out after a hard hit during boxing, and thus far I'm super unimpressed with this watch. I've had the following problems:

 

• The first Sense I bought stopped charging after three days. I returned it and got the one currently on my wrist.

• Battery life was great for a couple weeks and then tanked after a software update. Lucky to get three days out of it now (don't have an always-on display or any advanced features going)

• Completely inaccurate heart rates during workouts

• Doesn't auto-recognize my exercise at all. I'll be hiking up and down hills with my dogs for 40 minutes and only see 2 or 3 zone minutes despite huffing and puffing a good portion of the way.

• It randomly quit tracking my sleep last night for some reason

• This is minor, but it doesn't seem to record sleep stages too well, either. I often find myself waking up from a dream (REM sleep) and the Sense will have recorded that as light sleep.

 

This is a $300 watch and the only thing it does well is count steps. I don't know what to do with this watch. Looking at the app just bums me out because I know half of the information is really inaccurate.

 

 

Moderator Edit: Clarified subject

Moderator edit: word choice

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1 REPLY 1

‎01-14-2021 10:18

‎01-14-2021 10:18

Hello @dbrian56 Welcome to the Community Forums! 

 

Your comments and feedback regarding our products are very appreciated! Note that all the functionalities of your Sense depend on the battery life, for this reason I would like to confirm if you have reviewed and followed our suggested tips from this help article to maximize the battery life: Can I extend my Fitbit device's battery life?

 

For Heart Rate and sleep, I recommend visiting the following links to get more details about how to improve the accuracy and the way these two features on the Sense are tracked: 

How do I track heart rate with my Fitbit device?

How do I track my sleep with my Fitbit device?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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