Sense frozen screen-Restart doesn’t work

[DixieSugar]

My sense is frozen at the clock screen. I have done a restart many times over several weeks and no help. It still logs steps, etc and logs activities that it thinks I’m doing, but I have no access to the other screens on the Sense. My app is completely updated as well. Help please!

[DramaQueenDiva]

Hi @DixieSugar, which version of the restart have you attempted, the "hold your finger over the sensor" one or the "scroll to "Settings" and then "Restart" one?

[DixieSugar]

I’ve done the sensor one. Where is the other on the app’s
settings? I logged out and logged back in on the app, but that didn’t do anything.