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Sense frozen screen-Restart doesn’t work

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‎06-15-2022 15:38

‎06-15-2022 15:38

My sense is frozen at the clock screen. I have done a restart many times over several weeks and no help. It still logs steps, etc and logs activities that it thinks I’m doing, but I have no access to the other screens on the Sense. My app is completely updated as well. Help please!

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2 REPLIES 2

‎06-15-2022 17:15

‎06-15-2022 17:15

Hi @DixieSugar, which version of the restart have you attempted, the "hold your finger over the sensor" one or the "scroll to "Settings" and then "Restart" one?

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Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎06-15-2022 17:51

In response to DramaQueenDiva

‎06-15-2022 17:51

I’ve done the sensor one. Where is the other on the app’s
settings? I logged out and logged back in on the app, but that didn’t do anything.
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