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Sense has a point scratch

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‎11-11-2020 12:41 - last edited on ‎11-13-2020 16:41 by Fitbit Moderator

‎11-11-2020 12:41 - last edited on ‎11-13-2020 16:41 by Fitbit Moderator

I observe at the left upper corner outside (!) of the amoled panel of my new sense a shining point. I looks like a "point scratch" oder a pollution of the glass or a small speck of dust (but I believe that isn't the case). Is this something one should accept if buying a fitbit watch? I would return it, but the watch works perfectly. And that is something I cannot say about my former fitbit watches ...

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-11-2020 13:06

‎11-11-2020 13:06

Hi @asutor  from your description, it sounds like a dead pixel. I have had that on a computer monitor before. Why not ask support about it.

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‎11-11-2020 13:10

In response to Odyssey13

‎11-11-2020 13:10

No, the point is outside of the amoled display - so it isn't a dead pixel.

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‎11-12-2020 19:08

In response to asutor

‎11-12-2020 19:08

If it is a dot, it might be the light detector

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‎11-13-2020 02:46 - edited ‎11-13-2020 02:51

In response to Rich_Laue

‎11-13-2020 02:46 - edited ‎11-13-2020 02:51

@Rich_Laue I believe the Sense's ambient light sensor is actually behind the display and not on the bezel (I read this from an official source). So this would also rule this out.

 

Edit - -

 

This is from the Fitbit press release 

 

"The larger AMOLED display features an integrated ambient light sensor to automatically dim the screen for easier viewing, along with an optional always-on display mode." 

Community Council Member

Nathan | UK

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‎11-13-2020 16:51

In response to N8teGee

‎11-13-2020 16:51

Hi @asutor, welcome to the Community Forums. @Odyssey13, @Rich_Laue and @N8teGee, thanks for stopping by to help this member.

 

@asutor, thanks for bringing this to our attention and I'm sorry for the experience that you're having with your new watch. Is it possible to take a picture of your watch and attach it in your reply? This will help me to further investigate on my end. To attach a file, follow the steps described in this post.

 

Look forward to your response.

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