11-14-2020
17:15
- last edited on
11-15-2020
09:18
by
LizzyFitbit
11-14-2020
17:15
- last edited on
11-15-2020
09:18
by
LizzyFitbit
My new sence dosnt counting the right floors there are too much what can i do. sg Kurt
Moderator Edit: Clarified subject
08-19-2021 09:21
08-19-2021 09:21
How did you get the beta ?
08-19-2021 11:37
08-19-2021 11:37
Fitbit.beta.com I think is their site. I get beta invites after I signed up.
Here is a pic and I would say floors are working
08-19-2021 12:15
08-19-2021 12:15
It is the latest I have rec'd. I avoid beta's for applications that don't work very well. Or devices that are suspect. The beta could contain even more issues pending finalization. And sometimes even after it is eventually issued as the most recent update. Really depends on the type and length of testing. Not to mention engineers knowing exactly what was wrong in the first place.
08-24-2021 03:30
08-24-2021 03:30
So Fitbit still can't fix this floors problem? 8 months now ...
08-29-2021 00:27
08-29-2021 00:27
Hopefully Fitbit will do update for the floor count being way to high and the active minutes to low
08-29-2021 02:49
08-29-2021 02:49
This morning I woke up and my Sense showed I had already climbed 2 floors while sleeping. Cool! I can sleep a little bit more 😀
08-29-2021 04:20
08-29-2021 04:20
08-29-2021 04:49 - edited 08-29-2021 04:50
08-29-2021 04:49 - edited 08-29-2021 04:50
I never paid much attention to Sense's Floors until the May/June firmware update, because from then on the Floors went up to ridicullous high values ( hundreds per day, sometimes). After the last firmware update, the Floors are not so high, but still very unrealistic and unreliable. I now get 10 to 20 floors on a day I stay always on the same floor. Much more if I walk a few km on a flat horizontal road.
I think it's more or less agreed by every or most Sense users in this forum that Floors will never work ok on Sense. And even if that will happen some day, I'm sure Fitbit will release before a new and better (?) watch.
08-29-2021 05:01
08-29-2021 05:01
09-09-2021 01:53
09-09-2021 01:53
My Fitbit Sense showed I had done 136 floors when we live in a single storey house on a flat piece of land. I was simply mowing the lawn today 😂😂😂
Also my Sp02 graph in the Health Metrics is still lagging by one day since problem was first highlighted to Fitbit back in March this year 🤦🏻:male_sign:
09-11-2021 13:33
09-11-2021 13:33
Since the last update I’ve been getting 12 or more flights before getting out of bed. It hasn’t been cold or windy in NC! I wish they were just honest about it and say there is an issue and they are working on it…
09-11-2021 14:25
09-11-2021 14:25
Actually i remember i read a post by a moderator (can't find it now) saying they are aware of the issue but that they are unable to solve it at the moment.
09-13-2021 13:37
09-13-2021 13:37
Hi @LizzyFitbit
I have this same issue with my Fitbit Versa / Samsung Galaxy S10. I've tried multiple resets and wearing it snug.
Looks to have started reporting higher and higher over time, since April/May.
Any other ideas?
Thanks
Tom
09-14-2021 15:37
09-14-2021 15:37
Play tennis on flat court, of course, have over 100 floors when done. Don’t think the barometric pressure difference from my waist to above my head, when I serve, is 10 feet. Think the logorethim is broke.
09-17-2021 06:29
09-17-2021 06:29
I have reached out to support on issues with my fitbit Sense. I gave them two issues including floors being way off. I was told both of my issues would be resolved in the next release. The problem was we only discussed one of the issues. I am extremely disappointed in the support and purchasing the Sense was a horrible decision. I have spent thousands on these deices including gift for other. Unfortunately I will be evaluating other devices and take a loss for this as I said horrible purchase.
09-17-2021 06:51
09-17-2021 06:51
Sounds like a good news that the floors counting precision shall finally be addressed. Thanks for sharing.
I'm actually quite happy with my Sense. I'd just expect somewhat quicker resolution of the several issues that cropped up during its use (floors counting, sleep score propagation back to Sense watchface). But overall, I'm happy with the purchase.
09-17-2021 13:47
09-17-2021 13:47
You might want to reserve your expectation of good news. Jogger indicated he called about 2 items and discussed 1 but support was certain they would both be resolved. How could they be so certain about an item not discussed? And there have been prior posts about support assuring the customer that the next release resolving the problem but alas, it was not to be so.
It may get fixed in the next release, it may not. And when is the next release?
09-18-2021 04:04
09-18-2021 04:04
I’m having exactly the same issue with my new-ish Sense (bought in May this year). It counts way too many levels and make me wonder what else is inaccurate. I used to have a Charge 2 before this with no issues. Might need to take it back to the store to claim warranty, if that’s an option!
09-19-2021 19:53
09-19-2021 19:53
I agree with this I have the same problem since the last update. I routinely get over 150 floors daily which is not even close to reality. I have yet to hear of any solution.
10-01-2021 10:48
10-01-2021 10:48
This does not explain why it counts floors while in bed or going down hill. It does not explain why it does not happen with the other Fitbit devices.