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Sense is overcounting steps

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‎08-17-2021 09:31 - last edited on ‎08-17-2021 18:48 by Moderator Alum

‎08-17-2021 09:31 - last edited on ‎08-17-2021 18:48 by Moderator Alum

My Sense is overcounting steps. My height and wrist are correctly set and I do not move too much my wrist on other activities.

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‎08-17-2021 18:48

‎08-17-2021 18:48

Hello, welcome to the Community forums, @fattorelli.

 

Thank you for sharing that you've been experiencing the same inconvenience with your Sense watch.  

 

Before considering other options, please make sure that you've tried the restart procedure as described in this article. Then check if you continue to experience the same behavior. 

 

In the meantime, you can find more useful information about the accuracy of Fitbit devices here. Make sure to update your stride length and dominant hand settings on your account. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

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1 REPLY 1

‎08-17-2021 18:48

‎08-17-2021 18:48

Hello, welcome to the Community forums, @fattorelli.

 

Thank you for sharing that you've been experiencing the same inconvenience with your Sense watch.  

 

Before considering other options, please make sure that you've tried the restart procedure as described in this article. Then check if you continue to experience the same behavior. 

 

In the meantime, you can find more useful information about the accuracy of Fitbit devices here. Make sure to update your stride length and dominant hand settings on your account. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer