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Sense is stuck on Fitbit logo

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‎04-29-2023 23:21 - last edited on ‎04-30-2023 03:44 by Fitbit Moderator

‎04-29-2023 23:21 - last edited on ‎04-30-2023 03:44 by Fitbit Moderator

Can someone assist me with a contact number for Fitbit Australia. I can’t locate anywhere. 

my problem is that my Versa 3 is locked with the Fitbit logo and I can’t navigate anywhere else.

 

thank you in advance 

 

 

Moderator Edit: Clarified subject

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‎04-30-2023 03:49 - edited ‎05-28-2023 05:33

In response to Guy_

‎04-30-2023 03:49 - edited ‎05-28-2023 05:33

Hi there, @Iceman1976. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

As @Guy_ has pointed out, this issue is typically caused when a factory reset is performed. Follow the troubleshooting steps provided in the other post and let me know how it goes. 

As for your inquiry, you can try contacting Fitbit Customer Support for your region by clicking here https://myhelp.fitbit.com/s/support?language=en_US&co=AU

I've moved your post to the Sense board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-30-2023 01:22

‎04-30-2023 01:22

Hi @Iceman1976 - have a look at this answer from @MarreFitbit it may help, or

you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎04-30-2023 03:49 - edited ‎05-28-2023 05:33

In response to Guy_

‎04-30-2023 03:49 - edited ‎05-28-2023 05:33

Hi there, @Iceman1976. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

As @Guy_ has pointed out, this issue is typically caused when a factory reset is performed. Follow the troubleshooting steps provided in the other post and let me know how it goes. 

As for your inquiry, you can try contacting Fitbit Customer Support for your region by clicking here https://myhelp.fitbit.com/s/support?language=en_US&co=AU

I've moved your post to the Sense board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-18-2023 00:52

‎05-18-2023 00:52

Manually restart your Fitbit
In many cases, your Fitbit did not complete its boot-up processes, which may be the reason you only see the Fitbit logo on your screen. For most Fitbit watches, press and hold the side button or buttons for at least 10 seconds until the screen goes black and the Fitbit logo reappears.

 

Regards,

Will

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