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Sense isn't counting steps

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‎10-03-2021 04:37 - last edited on ‎10-08-2021 15:45 by Fitbit Moderator

‎10-03-2021 04:37 - last edited on ‎10-08-2021 15:45 by Fitbit Moderator

My sense is not showing each step anymore, it shows the same figure then jumps up to the correct  figure in a few mins it if I sync with iPhone? Have reset a few times 

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎10-03-2021 07:25

‎10-03-2021 07:25

This could be a clock face issue if you aren't seeing the steps on the watch face.

 

Either Swipe up to see the steps [if showing] or Swipe left to go to the Today app to see the information correctly.

 

If its correct in the Today app and not on the normal watch face its a clock face issue.

 

If its showing correctly on the watch but not in the App its a syncing issue, pull down on the Fitbit App face to resync.

 

Author | ch, passion for improvement.

Best Answer

‎10-03-2021 07:35

In response to Guy_

‎10-03-2021 07:35

Thanks - the steps are on the clock face but they are not updating each step, they bulk upload every few mins. 

Best Answer

‎10-08-2021 16:05 - last edited on ‎05-04-2024 09:07 by Fitbit Moderator

In response to Jo_Clements

‎10-08-2021 16:05 - last edited on ‎05-04-2024 09:07 by Fitbit Moderator

@Jo_Clements Welcome to the Community Forums. @Guy_ Thanks for stopping by to help our member.

@Jo_Clements Thanks for bringing this to our attention, and for the steps tried prior to posting. Just to confirm, do you mean that your steps are correct on your Sense but they don't update on the Fitbit app? If that's correct, please give a try to the following steps:

  1. Forget your Sense from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Sense to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. On your Sense, swipe up to see your steps and check if they match with the Fitbit app.
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0 Votes

‎10-09-2021 00:23

In response to LizzyFitbit

‎10-09-2021 00:23

Thank you - no my sense itself was lagging step count and I had tried to reset loads of times. I’m the end I had to do a factory reset and it seems to have sorted itself out.

>From my iPhone
Best Answer

‎10-11-2021 13:01 - last edited on ‎05-04-2024 09:33 by Fitbit Moderator

In response to Jo_Clements

‎10-11-2021 13:01 - last edited on ‎05-04-2024 09:33 by Fitbit Moderator

Hi there, @Jo_Clements.

You're welcome. Thanks to you for your efforts while working on this matter and I'm glad you sorted this out. I hope you can keep enjoying the experience with your Sense and in case you have some spare time, I’d like to invite you to visit our Health & Wellness board. In there you can meet more people, share your story and find great tips to live a healthy lifestyle!

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