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Sense isn't making sense anymore

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‎08-09-2023 11:41

‎08-09-2023 11:41

Actually since about 9:30 am this morning it's not doing anything at all, other than vibrating on my wrist every minute. It won't show time or anything else, the only thing on the screen is the fitbit logo.
I've tried shutting it down, same thing happens. I tried putting it on the charger, nothing happens. I tried finding the answer on my app - no luck.
Any suggestions anyone?

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2 REPLIES 2

‎08-10-2023 07:50

‎08-10-2023 07:50

Hi there, @Sbrown2014. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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‎08-13-2023 07:24

In response to EstuardoFitbit

‎08-13-2023 07:24

@Sbrown2014 , if you contact support, they will probably just give you the "here's your 35% discount on a new device" email.

If you search this forum, you will see tons of people reporting this same issue and there has been a pretty consistent influx of them over the last month.  

I have the same issue with mine and I am still holding out hope for a fix, but that light is getting dim, unfortunately

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