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Sense isn't receiving notifications

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‎07-17-2021 05:24 - last edited on ‎07-17-2021 05:39 by Fitbit Moderator

‎07-17-2021 05:24 - last edited on ‎07-17-2021 05:39 by Fitbit Moderator

Can't get my notifications  from android  to fit bit  Sense, what am I doin wrong 

 

 

 

Moderator edit: subject for clarity

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‎07-17-2021 05:42

‎07-17-2021 05:42

Hello @Grannybodgers66. Welcome to the community forums! 

 

Thank you for the information. At this time, please make sure that your Sense hasn't gone into Sleep or DND mode. When any of these settings are activated: 

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

 

If this is not the case, I recommend visiting this help article for additional information and troubleshooting steps: How do I get notifications from my phone on my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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