Sense keeps asking for pin to unlock

[das435]

I have the Device Lock feature on my sense set to the enabled (recommended) setting and normally it would ask me once a day or after I put it back on for the pin code. It was working fine for about 5 months. The past couple of weeks, however, I have had to enter the pin code several times a day to unlock the device. I am not doing anything different with the watch than I have been doing the past several months. I tried speaking to someone on the phone but that got me nowhere. He seemed to blame it on the software or suggested I change it to the other setting (when making a purchase with Fitbit Pay), the one Fitbit does not recommend.

[N8teGee]

Hi @das435.

Could it be that the device is too loose on your wrist and maybe thinks it has been removed? If so I'd try wearing it a little tighter if you are comfortably able to.

Other than that I'd also suggest doing a restart, just incase there is a software issue causing it (press and hold the button for 10 seconds until you see the fitbit logo). 

[Rich_Laue]

For some reason the Sense feels it has been removed from the arm. 

For me it was so aggravating that I set the lock for only fitbit pay. 

[das435]

Yeah. I'm frustrated because it just started out of the blue. It was fine for the first several months. It makes me wonder what broke.