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Sense keeps stopping during workout

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‎11-11-2020 08:54 - last edited on ‎11-13-2020 10:12 by Fitbit Moderator

‎11-11-2020 08:54 - last edited on ‎11-13-2020 10:12 by Fitbit Moderator

Is there a way to get this $300 piece to stop pausing during every workout? The heart rate monitor seems to be off by about 30bpm.

 

Moderator Edit: Clarified subject and word choice

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22 REPLIES 22

‎04-07-2023 06:40 - edited ‎04-08-2023 14:14

In response to drdab77

‎04-07-2023 06:40 - edited ‎04-08-2023 14:14

Mine is the same. About 1km or about ten or fifteen minutes into a walk or hike it just stops tracking the exercise and goes back to displaying the watch face. I've tried disabling all the automatic stuff, but it still does it. It's basically useless for exercise tracking.

Best Answer

‎04-07-2023 07:04

In response to SunsetRunner

‎04-07-2023 07:04

What solved the issue for me was to not do the quick start exercise option. I access the exercise menu and when I select what I want to do (such a run), you can scroll down to many more options. I turned off auto pause and auto stop. Haven't had the issue happen since.

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0 Votes

‎04-08-2023 06:09

In response to drdab77

‎04-08-2023 06:09

Thanks. I tried that and it didn't help; however, I think I've worked out what's causing the exercise to stop: it's Bluetooth!

 

I thought it might be because I'm using "Smart Lock" on my phone to keep it unlocked when in range of my Sense 2, but it seems that Bluetooth just needs to be on and the phone within range to break the exercise tracking every ten to fifteen minutes. If I turn Bluetooth off or leave my phone behind tracking works fine, and when I turn Bluetooth on it stops within a minute or so.

 

For anyone else encountering this, I'm using a Google Pixel 6 Pro with the latest (March 2023) updates. I think it's been failing since the February update, but not sure.

 

Of course, YMMV and just because it was working as above today doesn't mean it will tomorrow!

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