Sense not charging

[ArionnaW]

My fitbit sense is not charging and I don't know why. I have dry wiped off my charger and my fitbit I have tried different plug ins and different adapters and still nothing. Has anyone else had this problem. Also it has a problem with syncing and it always looses connection. 

[Avmoore]

I am also experiencing the same thing. I have not been able to hold a full charge since my initial setup charge.

[Guy_]

@ArionnaW @Avmoore

Probably best to contact Fitbit Support directly. They may be able to help you.

In one case a new cable was sent out, the outcome hasn't been announced.

[WilsonFitbit]

Hello @ArionnaW @Avmoore Welcome to the Community Forums! Thank you for the troubleshooting steps you've followed! 

@Guy_ Thanks for your input! @ArionnaW If you haven't followed all of the steps provided in this link, I recommend taking a look to resolve the battery difficulty. For syncing, I recommend these troubleshooting steps: Why won't my Fitbit device sync?

@Avmoore you can maximize the battery life of your Sense by taking into consideration the tips here: Can I extend my Fitbit device's battery life?

[ArionnaW]

So I thought it wasn't charging but it was fully charged when I turned it on I just wasn't holding on the on button  on both sides long enough to turn it on however the disconnecting all the time is quiet annoying I will try the steps you provided. Thank you. 

[WilsonFitbit]

@ArionnaW I hope the troubleshooting steps will help to resolve the inconvenience! 

Keep me posted.