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Sense not charging

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‎12-09-2021 10:07

‎12-09-2021 10:07

Have tried cleaning contacts with alcohol and tried different power sources, but will not charge. 

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‎12-09-2021 12:11

‎12-09-2021 12:11

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-09-2021 15:25

In response to Odyssey13

‎12-09-2021 15:25

Welcome to the Fitbit Community, @Tjmcm and thank you for your assistance @Odyssey13. I'm sorry to hear your Sense is not charging and thanks for mentioning the steps you have followed in order to charge your watch.

 

To charge your Sense again:

  • Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

    Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

  • Restart your device. For more information, see How do I restart my Fitbit device?

If your tracker still doesn't charge after a restart, contact Customer Support.

Andrea | Community Moderator, Fitbitp>

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