Sense not charging

[Kpamer]

I just bought my sense two weeks ago and when I went to charge it this morning it does not charge.  I have plugged it into different plugs, cleaned it like the manual says and restarted it but it's still will not charge.

[Newtripley]

Hello

Does it say "slow charging" if so then try cleaning the 4 little holes in the back of the device as they can accumulate dust bits of skin etc

If its not charging at all it could be a problem with the charger as you've only had it 2 weeks get in touch with Fitbit customer service and they should send you a replacement charger 

[Guy_]

Hi @Kpamer  - as @Newtripley  says, it is most likely a charge cable fault which is quite common, on the 4th pin which gets stuck in.

If you do get in touch with the Fitbit support (click profile photo in the Fitbit App, help & support, contact customer support) don't send your watch back to them.

Alternatively take it to where you bought it for a refund and get a new one.

[Kpamer]

I bought it directly from Fitbit and they have not yet responded. I've tried restarting and moving it but nothing has worked yet.

[BettyArseneault]

I just received mine yesterday and it has not charged more than 30% .. cleaned, reset, was told to let it charge for another 30 mins .. it’s been 25 minutes and it’s not going anywhere

[Guy_]

Hi @BettyArseneault  see the things to check here on the issue of not charging.

[sealslorraine79]

Screen black