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Sense not charging

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‎11-23-2022 11:54

‎11-23-2022 11:54

Battery will not charge. 

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‎11-23-2022 13:44

In response to Heather-S

‎11-23-2022 13:44

Heather,

Thank you for responding and I checked the pins. I cleaned them and now my Fitbit is charging.

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‎11-23-2022 13:24

‎11-23-2022 13:24

@Phyken Welcome! Have you checked the charging cable to make sure all the pins on the charger are elevated? If one of them drops it will not charge and you would need a replacement charger.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎11-23-2022 13:44

In response to Heather-S

‎11-23-2022 13:44

Heather,

Thank you for responding and I checked the pins. I cleaned them and now my Fitbit is charging.
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‎11-23-2022 16:06 - edited ‎11-23-2022 16:37

In response to Phyken

‎11-23-2022 16:06 - edited ‎11-23-2022 16:37

@Phyken wrote:
Heather,

Thank you for responding and I checked the pins. I cleaned them and now my Fitbit is charging.


Mine stopped charging as well.  I lost my original charger a long time ago and I'd been using a charger I found on Amazon for years, but it stopped charging. There was a second charger in the pack that I'd never used before, but that wouldn't work either. Fitbit support said I needed a new device. Bought the Sense 2 and decided to try the original charger ... and it works now ... but it also works with the old charger too now (maybe it needed a "jump"?). I have no idea what's happening. 

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