Sense not charging

[mofitz]

My Fitbit Sense watch will not charge.   I have cleaned the back of the watch and also cleaned the charging pad

Moderator Edit: Clarified subject

[tripletxxx]

I am having the same problem, the magnet connects with back of watch and it starts making a buzzing noise but it’s not charging - it’s about two years old and i don’t know what to do about getting it seen to 

[SwimmerJa]

I also have the same problem, I asked for a call back and before I could respond it said that as I didn’t respond the call was cancelled.  Now the app says the problem is ongoing and won’t let me ask again.  I have cleaned both watch and charger and tried using different ports to charge it.  Thinking of buying a new cable.  What have anyone else done to cure this issue?

[JohnnyRow]

One possible solution:  These chargers have a common problem with one of the 4 pins receding slightly so that it no longer makes contact.  I have not seen anyone here able to fix it. I can't guarantee that is the issue for any of you but take a close look at the pins and if so, my suggestion is to order off-brand name replacements from Amazon, much quicker and cheaper than trying to get originals from Google, if even still selling them.  Get a set of 2.

[mofitz]

Hi,
Thank you for responding so quickly.
I am going to try a few stores to see if they have a cable I could try, so
I’m not wasting money on a new cable, if it’s not the problem. I’m lost
with out my Sense watch.

[SwimmerJa]

I have checked the Amazon cable and one of the reviewers have stated that one of the set of two that he bought melted after a few months and was therefore a fire risk and urged people not to buy them.

[FatimaFitbit]

Hi everyone! So nice to see you here in the Community!

Thank you so much for letting us know that you're having trouble charging your Sense 2 and for your efforts. @JohnnyRow Thanks for the input too!

I suggest you check first if you can update your devices. Please try to follow these steps too: Why isn't my Fitbit device's battery charging? 

@mofitz I've been informed that you have contacted our customer support, please continue working with them, they will take care of you. @SwimmerJa,@tripletxxx please, if you need more assistance after you tried all the steps, contact us.