Sense not receiving phone notifications

[Xmelissax81]

Sense not receiving phone notifications or calls last few days.....anyone else figure out why and how to fix?

Moderator Edit: Clarified subject and updated label

[Guy_]

Hi, Just on the off chance swipe to the right on the watch and make sure the moon icon is greyed out - you won't receive them if you are in sleep mode accidentally.

[Xmelissax81]

Unfortunately it's not that. I've checked that, I've unpaired and re-paired, I've re set it up through the app, I've turned off and on Bluetooth. I've literally tried everything I can think of and getting rather annoyed at with the darn thing now 😒 

[Guy_]

You seem to have tried a lot - did you also restart the phone and the watch?

Is it syncing for steps etc?

If not you won't get any notifications.

If it is syncing are you getting the notifications on the phone?

You could always try talking with Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Xmelissax81]

No all the health specs and all we're syncing and working fine that's what was so frustrating lol. Yes I finally realised you can shut down the phone and that has worked 🥳. Thank you 

[Xmelissax81]

Watch * not phone 🤦‍:female_sign:......I'm stressed what can I say 😂

[Guy_]

HI, Glad its solved, well done, it can be so frustrating when it doesn't work right.

If you have further problems there some free tools you might find useful if you click on the link in my signature.

[Xmelissax81]

Thank you.....yes especially as it costs a pretty pence 😑

[coreworkout]

Thank you. I was having identical problems. My watch now works fine.

[Xmelissax81]

No problem atall, glad yours is sorted too